Legal Aid Worker (12 months)

This position is responsible for providing both direct in person and remote client service assistance for ILSO (Integrated Legal Services Office) in family law services.

The Legal Aid Worker will be responsible for the initial intake with client and coordinating further meetings and appointments. This includes checking conflicts; scheduling appointments; upkeep and organization of files; responding to client enquiries; referring clients to appropriate services and resources; providing LAO status checks; and providing general administrative support at the office.

Home Location: Ottawa
Secondary Locations: N/A

Reports to: Manager of Legal Services - ILSO

• Carry out initial intake of clients.
• Assess or triage client needs in order to refer clients to the appropriate resource(s) and/or service(s).
• Meet/Greet with clients at the office and direct them to the appropriate service where available. .
• Assist clients and lawyers on the phone and/or in-person by providing general information and gathering information for staff lawyers and manager.
• Check for conflicts and schedule appointments with client.
• Provide assistance to our Immigration & Refugee team as needed.
• Data collection and assisting with compiling reports as needed
• Drafting Court documents for family law matters.
• Filing documents with the Ontario Superior Court of Justice.
• Perform other duties as required.

• Excellent communication, interpersonal and interview skills.
• Ability to exercise sound judgment in interacting with clients, lawyers and other agencies, especially in stressful situations.
• Ability to effectively identify the needs of the clients, in order to refer them to the appropriate services.
• Sound knowledge of LAO guidelines, policies and procedures.
• Experience with a Bring Forward system and managing competing priorities.
• Ability and willingness to learn and adapt to new or modified policies and procedures.
• Good understanding of family court processes, rules and practice.
• Knowledge of relevant legislation would be an asset, such as the Family Law Act, Children's' Law Reform Act; and the Child, Youth and Family Services Act
• Intermediate knowledge of Microsoft programs (e.g. Word, Excel, and Outlook).
• Experience in the use of Legal Files/PeopleSoft and Divorcemate is an asset.
• French is an asset.
• Additional languages would also be considered an asset.

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.

This position is collectively represented by OPSEU and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.
Note: If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist.

Please note that all applicants are encouraged to provide a valid email address for communication purposes.

Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support:
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