Law Clerk, Compliance Services, Client Service Centre, Client & People Services (Hybrid, Toronto)

Job Purpose:

The Law Clerk, Compliance Services is responsible for providing accurate, timely and quality service to applicants, Law Society licensees, and members of the public. This includes the processing of mobility, licensing and other applications required under Law Society by-laws, and the provision of information internally and externally on various regulatory and law practice related issues. The Law Clerk, Compliance Services also contributes to the development and improvement of processes and procedures related to the department's functions.

Qualifications required:

• A college diploma or university degree, or equivalent, plus a Law Clerk Certificate and membership in the Institute of Law Clerks of Ontario or a licence with the Law Society.
• 4 years' experience working in a high volume, front-line service department, preferably in a legal or professional regulatory environment.
• Commitment to delivering superior client service.
• Solid understanding of the Law Society, including organizational structure, services, mandate, bylaws, rules, regulations and jurisdiction.
• Knowledge of other legal resources and community-based organizations.
• Knowledge of legal concepts and processes as they relate to a law practice setting.
• Knowledge of ADR (Alternate Dispute Resolution) concepts and processes.
• Clear, concise and articulate verbal and written communication skills in order to compose correspondence, communicate detailed information and provide easy to understand explanations in an audience-appropriate format.
• Ability to reason through complex written and spoken information.
• Proficiency in word processing (including MS Word), Microsoft Dynamics, spreadsheets (including EXCEL), databases, e-mail, and the Internet or Intranet.

Client/ Client Service Delivery

• Assists the Manager and team members in the effective delivery of timely, accurate and comprehensive service to Law Society constituents relating to department processes.
• Collaborates with other Client Service Centre ("CSC") and Law Society staff to exchange and verify information, as well as to improve work processes and procedures.
• Reviews and approves applications required under the Law Society's by-laws including those relating to mobility and licensing, as well as practice permit processes such as Foreign Legal Consultants and occasional & temporary mobility.
• Identifies issues and forwards ideas to the Assistant Manager in support of any policy development or process changes needed to enhance efficiency and improve service standards.
• Prepares and maintains department process training documentation, and application and renewal form development, delivery and completion.
• Collaborates with team members and staff in other departments and divisions, including Membership Services, By-Law Administration Services, Finance, Licensing and Accreditation, Professional Regulation, and LAWPRO, in securing additional information, coordinating activity or transferring escalated matters or requests.

Performance Goals, Targets and Standards

• Contributes to the development of, and meets or exceeds, individual service targets related to accuracy, timeliness and quality of service delivery.
• Maintains high standards of accuracy and completeness related to file documentation, including attendance and telephone conversation notes, correspondence, and supporting materials.
• Contributes to departmental performance and tracking measures (statistics, service reports), and engages in continuous performance improvement (work processes, procedures, service opportunities) to optimize both individual and team performance.

Team Membership

• Is a proactive member of the Compliance Services team, works closely with the department Law Clerks and Administrators, Legal Officer and Counsel, as well as the Management Team to ensure that information and knowledge regarding team processes and emerging issues are effectively exchanged, understood and utilized when completing transactions.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.