Manager, Business Services

The ideal candidate for this role will be a results-oriented, client-focused individual. The Manager, Business Services will play a pivotal role in supporting the Vice President in the strategic and business planning process for the division as well as the general day-to-day management of the General Counsel Office.

Home Location: Provincial Office - Toronto
Secondary/Other Locations: Not applicable

Reporting to: Vice President, General Counsel and Compliance

• In partnership with the General Counsel and Compliance management team, lead the development and management of business and strategic plans for the division
• Support the VP, General Counsel and Compliance with key divisional change management strategies and activities
• Assist in the development of, and reporting on divisional key performance indicators
• Significant collaborator and team player; able to share ideas, facilitate and garner consensus across different perspectives
• Build and maintain linkages and alignment between the divisions plans and those across other parts of LAO
• Support the Vice President in developing and coordinating activities to assist in productive relationships with stakeholders
• Lead and have oversight of special projects, including the management of project plans, timelines, deliverables, budget and change management components
• Develop and review departmental briefing notes on behalf of the Vice President
• Coordinate reporting and the risk management process for the division
• Coordinate financial oversight activities for the division in collaboration with Finance Department, including review of budgets and forecasting
• Provide support to the General Counsel Office management team on procurement activities
• Gather data from existing internal/external data sources, synthesize and analyze to aid in understanding of material and make recommendations to address challenges as required
• Co-ordinate and work in collaboration with human resources in support of labour relations matters within the division and ensuring that the division's staffing needs are met
• Support onboarding and orientation of new staff on General Counsel Office teams
• Co-ordinate and work in collaboration with the business managers across LAO
• Support General Counsel Office operations, including through the development and oversight of effective management processes and procedures
• Oversee the development of work plans and timelines, and develop reporting and tracking systems
• Promote and demonstrate a commitment to diversity, accessibility, equity and inclusion
• Supervise law clerks in the General Counsel Office
• Provide business management support to lawyers in the General Counsel Office including managing status reports on worklists as needed

• Post secondary degree in Business Management, Business Administration or a similar discipline, and/or a minimum of 10 years combined experience and education
• Minimum 6 years experience working in a litigation and corporate practice setting
• Broad knowledge of LAO's policies, business practices and procedures
• Experience with reporting and evaluation methodologies and project management
• Experience managing business processes and basic finance, management and budgetary control with the goal of achieving consistency, cost-effectiveness and efficiency
• Proven analytical and strategic thinking skills
• Experience with risk management frameworks
• Strong sense of client focused service
• Proven ability to work under pressure to meet timelines while being responsive to stakeholders
• Ability to manage multiple priorities concurrently
• Ability to prioritize competing issues effectively
• Excellent oral, written and presentation skills
• Excellent relationship management and interpersonal skills with the proven ability to facilitate decision-making and influence change
• A demonstrated high level of computer skills including MS Office suite
• Professional, positive, and supportive team player
• Attention to detail, excellent organizational abilities
• Strong consultation, facilitation, skills
• Experience working with confidential and sensitive information

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.